Roblox Error 268: Kicked for Client Behavior Fix

Updated November 6, 2026

Roblox Error 268 — “You have been kicked due to unexpected client behavior” — typically comes from network-connection issues between the Roblox client and servers, or from a conflict with other applications (such as antivirus software) that override Roblox’s permissions. Roblox’s rule: “Error code 268 generally occurs when there are issues with the network connection between the client application and servers on PCs, Macs, and mobile devices. This error can also occur if there is a conflict with other applications, like antivirus software, that override permissions related to Roblox.” This page walks through the exact fixes Roblox recommends per platform. Verified on 6 November 2026.

Source: Roblox Support — Error Code 268: You have been kicked due to unexpected client behavior.

Why Error 268 happens

Roblox’s two root causes:

• Network connection issue. The client’s connection to Roblox servers is unstable or dropped mid-session.
• Application conflict. Antivirus or firewall software overriding Roblox’s required permissions — treating Roblox like a threat and blocking its network calls.

The error is NOT about banning — 268 is a client-side disconnect, not a moderation action. (Roblox has separate error codes for bans.) Players who see 268 can usually rejoin after fixing the underlying issue.

Windows PC — the fix flow

Roblox’s Windows 7/8.1/10/11 troubleshooting:

1. Uninstall and reinstall Roblox.
   • Settings → Apps → Apps & features → Roblox → Uninstall.
   • (Windows 11 Control Panel path works too.)
   • Reinstall from roblox.com — this clears corrupted files and updates to latest.
2. Clear app data.
   • Press Win+R → type CMD → press Enter.
   • Type: cd AppDataLocal → press Enter.
   • Type: rmdir /s Roblox → press Enter.
   • Enter y when prompted.
3. Restart your computer and reinstall Roblox.
4. Network check. Try a different internet connection (hotspot, different Wi-Fi). If the issue persists, contact your ISP.

macOS — the fix flow

Roblox’s macOS 10.13 High Sierra and above:

1. Uninstall Roblox.
   • Drag the Roblox app to Trash.
   • Or: select Roblox app → Move to Trash from menu bar.
   • Or: select Roblox + press Command-Delete.
2. Check macOS permissions.
   • Apple menu → System Preferences.
   • Open Privacy & Security settings.
   • Turn on permission for the Roblox app.
3. Reinstall Roblox from roblox.com.
4. Network check — try a different connection.

iOS and Android — the fix flow

Mobile Roblox recovery:

1. Reboot the device. Full power-off for 30 seconds, then power on.
2. Force-close the Roblox app.
   • iOS: swipe up from bottom or double-tap Home → swipe Roblox up.
   • Android: Recent apps key → swipe Roblox away or Close all.
3. Reinstall.
   • iOS: hold Roblox icon until apps shake → tap X → confirm Delete → reinstall from App Store.
   • Android: Settings → Application manager → Roblox → Uninstall → reinstall from Play Store.
4. Check date and time. Settings → date and time → verify accuracy.
5. Network check — try a different connection.

Amazon Fire OS — the fix flow

For Fire 7, Fire HD 8, Fire HD 10, Fire Max 11:

1. Settings → Apps & Games → Manage All Applications → Roblox → Force Stop.
2. Reboot device.
3. Uninstall and reinstall from Amazon Store.
4. Check date and time.
5. Try a different network.

ChromeOS — the fix flow

For Chrome OS version 53+:

1. Update Chrome OS.
2. Force-close Roblox (menu → More Tools → Task Manager → End Process).
3. Reboot Chromebook (30 seconds off).
4. Reinstall from Google Play Store.
5. Check date and time.
6. Try a different network.

When antivirus is the culprit

If the standard fixes don’t resolve 268, check your antivirus:

• Add Roblox to exception list. Most antivirus tools let you whitelist apps — add Roblox’s executable.
• Temporarily disable firewall. As a test only — if Roblox works with firewall off, the firewall is blocking it; configure to allow Roblox network calls.
• Specific antivirus issues. Norton, McAfee, Avast, and Kaspersky all have Roblox-friendly configurations in their documentation.

Remember to re-enable antivirus after testing. Roblox’s own warning is about antivirus “override” of permissions — the fix is configuring antivirus to allow Roblox, not disabling antivirus permanently.

Still failing? Contact Roblox Support

If none of the per-platform fixes resolve Error 268, Roblox Support needs:

• Roblox Username.
• Device model (Windows PC spec, Mac model, iOS/Android version, Fire model, Chromebook model).
• Operating system version.
• Error message text (exact).
• Steps to reproduce.
• What you’ve already tried.

Submit at roblox.com → Help → Contact Roblox Support. Response time typically 1-3 business days.

FAQ

What causes Roblox Error 268?

Roblox’s explanation: network-connection issues between the client and servers, OR conflict with other applications (such as antivirus) that override Roblox’s permissions. It is not a ban — just a client-side disconnect.

Is Error 268 a ban?

No. Error 268 is “You have been kicked due to unexpected client behavior” — a disconnect, not a moderation action. Players can rejoin after fixing the underlying issue.

What fixes Error 268 on Windows?

Uninstall Roblox from Settings → Apps, then clear app data via CMD (rmdir /s %LocalAppData%Roblox), restart PC, reinstall Roblox. If still failing, check firewall/antivirus exceptions.

What fixes Error 268 on Mac?

Uninstall Roblox (drag to Trash), check Privacy & Security permissions (Apple menu → System Preferences), reinstall Roblox, try a different network.

Does Error 268 affect only PC?

No. Error 268 appears on PCs, Macs, and mobile devices (iOS, Android, Fire OS, ChromeOS). Each has its own troubleshooting steps.

Can antivirus cause Error 268?

Yes. Roblox explicitly cites “conflict with other applications, like antivirus software, that override permissions related to Roblox” as a cause. Adding Roblox to your antivirus exception list typically resolves it.

What if nothing fixes Error 268?

Contact Roblox Support (roblox.com → Help). Include: username, device model + OS version, exact error message, steps to reproduce, and what you’ve already tried. Response time: 1-3 business days.

Symptom → cause → first action

If that didn’t help

• Roblox Error 266.
• Roblox Error 279.
• Roblox Error 277.
• Roblox error codes.
• Still stuck → submit a Roblox Support ticket at roblox.com/support with username, device/OS, exact error text, and the steps you’ve already tried.

Related guides

• Roblox error codes.
• Roblox Error 267.
• Roblox Error 277.