Contact AgataSmurf

Email is the way to reach us: support@agatasmurf.com. A person reads every message, and we answer in English.

What should you include when you contact AgataSmurf?

Give us the details upfront, order ID and server included, so we don’t have to go back and forth. For a question about an order, add your G2G order ID and the account or server it is about. For a warranty claim, add the ban notice and the reason Riot gave, and send it within 30 days, as our warranty requires. For anything before you buy, tell us the game, the server and the format you have in mind (Ranked Ready or a Blue Essence account, for League).

Orders on G2G

Every order goes through our G2G store, and G2G holds your payment until you have the account. If something about delivery looks wrong, write to us with the order ID first. In practice, most questions are settled by email.

How else can AgataSmurf help before you write?

Questions about delivery, payment or Ranked Ready are already answered on our FAQ page, and the full 30-day warranty conditions are on the warranty page. For anything they do not cover, email us. How long until we answer? We do not promise a fixed time (we would rather give you a real answer than a quick template), but every message gets a reply from a person who knows the order system and the warranty rules. Put simply: write once, with details (order ID first, then the question), and we take it from there.

Ready to look at accounts first? The LoL accounts page lists every server we stock. And whenever you need to contact AgataSmurf, the address stays the same: support@agatasmurf.com.