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AgataSmurf 30-Day Warranty and Refunds

This page explains the AgataSmurf warranty in plain language. The same conditions are part of our Terms.

What does the AgataSmurf warranty cover?

If Riot Games bans an account you bought from us, we provide a replacement account when all of these conditions are met:

  • you send the ban notice and the ban reason to support@agatasmurf.com within 30 days;
  • the ban reason is “Purchase of an account”, “Use of a 3rd party leveling program” or an equivalent reason;
  • the account has played at least one match after purchase;
  • you have not already received a replacement for this account;
  • you changed the registered email and password before playing any games, as explained in your welcome email;
  • the account has not been transferred from its original region.

What is not covered?

Bans caused by the player’s own conduct are not covered, including cheating, harassment and excessive profanity.

How do you file an AgataSmurf warranty claim?

Email support@agatasmurf.com within 30 days. Include the ban notice, the reason Riot gave and your G2G order ID. We check the conditions above and, if they are met, provide a replacement account of the same type.

Do you offer refunds?

The warranty provides a replacement account, not a refund. Payments for all orders are made on our G2G store, and G2G holds the payment until the account is delivered. If an order is not delivered, contact us with your G2G order ID; G2G buyer protection applies to the payment.

Questions about the warranty?

Write to support@agatasmurf.com or see our contact page. Answers to common questions are on our FAQ page, and the accounts the AgataSmurf warranty applies to are listed on our LoL accounts page.