Apex Legends Error Codes: Fix 23, 100, 918, 10038

Verified November 7, 2026 · Status: live troubleshooting

Apex Legends error codes most commonly: 23 (connection to EA servers), 100 (game service disconnect), 300 (matchmaking issue), 918 (EasyAntiCheat error), 110 (unauthorized), 10038 (Origin connection failed) — most resolve with EasyAntiCheat reinstall, restart, or server status check at EA Help. Verified on 7 November 2026.

Source: Respawn / EA — Apex Legends Errors.

Symptom → cause → first action

Error code 23 (most common)

Code 23 appears when the game can’t reach EA’s matchmaking servers:

• Check EA servers: ea.com/service-updates for current Apex status.
• ISP routing: Some ISPs have poor routing to EA DCs; try a VPN to test.
• Restart game + EA App: Close both, reopen.
• Verify game files: Right-click Apex in EA App → Repair.
• Clear EA cache: %LOCALAPPDATA%EA → delete Cache folders.
• Try different queue: Unranked often resolves faster than ranked.

Error code 918 — EasyAntiCheat

EasyAntiCheat (EAC) is Apex’s anti-cheat system:

• Reinstall EAC: Apex install folder → EasyAntiCheat → EasyAntiCheat_Setup.exe → Repair.
• Check Windows Defender / AV: add EAC and Apex folders as exceptions.
• Enable Secure Boot in BIOS (required for EAC on Windows 11).
• Verify Apex game files via EA App → Apex → Repair.
• Reboot after reinstall.

Code 10038 — Origin / EA App connection

• EA App is the newer launcher; Origin is deprecated.
• Sign out of EA App → sign back in.
• Right-click EA App taskbar → close all instances → relaunch as admin.
• Check Windows Firewall: allow EA App through.
• Check your Internet connection.
• If persists: EA Help ticket.

Full-game reinstall (last resort)

1. EA App → Apex Legends → Uninstall.
2. Delete remaining files from install path.
3. Delete %LOCALAPPDATA%Respawn folder.
4. Reboot PC.
5. Reinstall via EA App.
6. Reinstall EasyAntiCheat.
7. Launch Apex fresh.

Common fix workflow

If errors persist

• Check Apex Twitter/X for outage announcements.
• Try different network (mobile hotspot).
• Try a different platform (if you have cross-play).
• EA Help ticket with exact error code + screenshots + account info.
• Response time: 1-3 business days typically.
• Related: Apex ranked, Battle Pass, Firing Range, account linking.

FAQ

What causes Apex error code 23?

Can’t reach EA matchmaking servers. Could be EA server outage, ISP routing issue, or local firewall/AV blocking the connection. Check ea.com/service-updates first.

What is EasyAntiCheat?

Apex’s kernel-level anti-cheat system. Required to play Apex. Scans for cheat software. Error 918 means EAC conflict; reinstall EAC via the installer in your Apex folder.

How do I verify Apex game files?

EA App → Apex Legends → gear icon → Repair. Downloads and replaces corrupted files. Takes 15-30 minutes depending on how much needs replacing.

Can I play Apex without EA App?

No. EA App (previously Origin) is required to launch Apex on PC. Steam version also requires EA account linking.

What’s Secure Boot and why is it required?

UEFI boot mode that prevents unsigned drivers. EAC requires it on Windows 11 for stronger anti-cheat. Enable in BIOS → Boot settings → Secure Boot ON.

Why do I get code 300 on ranked?

Matchmaking timed out — usually waiting for enough players at your rank, or EA server issue. Try again in 30-60 seconds. Switching to unranked usually resolves faster.

When should I reinstall completely?

Only after trying: restart, verify files, reinstall EAC, firewall/AV exceptions, and driver update. Full reinstall is the last resort and takes 30+ minutes.

Related guides

• Apex Legends ranked.
• Apex Legends Battle Pass.
• Apex Legends Firing Range.
• Apex Legends account linking.
• Apex Legends roles.