At Riot, we want to make sure your purchases feel right for you. That’s why we’ve laid out a refund policy that’s clear, fair, and easy to understand. But before diving in, here’s the key principle: only unused in-game content and unused Valorant Points (VP) bought within the last 14 days are eligible for refunds.
🔄 What Can Be Refunded?
Unused Valorant Points (VP) purchased in the last 14 days
Unused in-game content – as long as it hasn’t been equipped in a game
⚠️ Used means you loaded into any match (even a custom game or practice) with that item equipped. Once that happens, it’s considered used and is no longer eligible.
🚫 What’s Not Refundable?
Once content is used, upgraded, or certain types of purchases are made, refunds are off the table. Here’s a quick list of non-refundable items:
Weapon skins you’ve used
Weapon skins that you’ve upgraded (including levels and variants)
Weapon skin bundles
Gun buddies, player cards, and other used accessories
Agents
Premium Battle Passes & levels
Radianite Points
Anything purchased with Kingdom Credits (like Agent Gear or Accessories Store items)
Gifts you’ve sent (unless unclaimed for 60+ days)
🎁 Heads-Up About Gifts
If you’ve got a pending gift – one that’s been sent but not yet accepted – all refunds are locked until the recipient claims it. Once they do, refund options will open up again for other eligible content.
📦 Bundle Policy – Know Before You Buy
Bundles are tricky. Here’s the lowdown:
❌ Full Bundles = Final Sale
Once you buy a full bundle, it’s non-refundable.
✅ Partial to Full? You’ve Got One Shot
If you buy an individual item from a bundle and haven’t bought the full bundle yet, you can still refund that item – as long as it’s unused and un-upgraded. But once the full bundle is purchased? No going back.
🎁 “Free” or Discounted Items in Bundles
Buying a single item that’s included for free in a bundle won’t lower the bundle price later. Similarly, if the bundle includes discounted items, those items can’t be refunded once the whole bundle is bought.
🧾 Need a Refund?
Ready to request a refund for unused VP or content? Click here for step-by-step instructions.
Having trouble? Just scroll down and submit a ticket – our Player Support team’s here to help.
💵 Real Money Refunds & Exceptions
Need info on VP refunds tied to real money? Visit Riot global refund policy for detailed guidance.
If someone in your household – like a child – made a purchase without your OK, please contact Player Support immediately so we can investigate and help you out.
We believe in transparency, and we want your VALORANT experience to be rewarding in every way. If you’re ever unsure, reach out – we’ve got your back.
